Service BDC Agent

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Associates.

The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Manager, support staff and customers.

Responsibilities

• Receiving inbound service phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Compensation

This position is a hourly position and compenstation is $13 - $15 per hour.

Benefits

Competitive Benefits package includes: 401K, paid Holidays, paid vacation, medical, dental and vision Insurance.

About Us

Family owned by the Buckalew’s since 1965. We have a beautiful state of the art facility, and you will enjoy working in a friendly environment with opportunity for growth.