Business Development Center (BDC) Representative
The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Associates.
The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Manager, support staff and customers.
Responsibilities

Receiving inbound service phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
Contacting clients prior to appointment date to confirm appointment
Mailing marketing letters to provided leads
Following up post visit to ensure customer satisfaction
Requirements

High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Compensation
This position is a hourly position and compenstation is $13 - $15 per hour.
Benefits
Competitive Benefits package includes: 401K, paid Holidays, paid vacation, medical, dental and vision Insurance.
About Us
Family owned by the Buckalew’s since 1965. We have a beautiful state of the art facility, and you will enjoy working in a friendly environment with opportunity for growth.